v1.02006 — 2013
Expert Agent · Co-founder
Head of Data Management & Senior Software Engineer
Started on the support desk, taught myself to code to fix what I kept hearing, and helped build the UK's first cloud-based estate agency CRM. Acquired for £30M.
- added real-time portal data feeds — £500K/yr in new recurring revenue
- added a migration tool 6× faster than competitors, accelerating onboarding
- learned: empathy from the support desk is a product superpower
v2.02013 — 2020
Zoopla · Lead Product Manager
SaaS & Marketplace — PropertyFile (B2B2C)
Led product for the platform connecting agents, landlords and tenants — and built the team that scored the company's only perfect 10 engagement result across 600+ people.
- added B2B self-serve onboarding — +60% subscription revenue, 200+ customers
- added 24/7 app-based AML checks — days cut to minutes, a new six-figure revenue line
v3.02020 — 2021
Truval · Head of Product
B2B SaaS startup — AI, SaaS & growth
Defined the MVP and shipped it in three months, landing five enterprise clients in the first cycle.
- added new monetisation models — +30% ARR
- fixed churn with targeted segmentation — down 15%
v4.02021 — 2024
COINS / The Access Group · Senior PM
AI & SaaS innovation — workforce management, global teams
Owned a suite of field productivity apps across UK, US, Romania and Ukraine — including AI facial recognition rolled out to 100,000+ users, privacy-compliant across regions.
- added AI time-theft detection — fraud down 90%, ~5% of gross payroll saved
- added a GTM metrics framework (OKRs, NPS, CAC, LTV) — adoption up 40%
- mentored and promoted two junior PMs
v5.02025
Akeneo · Impact Team Lead (interim)
Enterprise PIM SaaS — Digital Showroom initiative
Reset a slipping initiative with an impact-team model: clear outcomes, Kanban with WIP limits, value-sliced roadmap. Cycle time fell, throughput stabilised, trust returned.
- added a delivery cadence GTM could actually plan around
- added exec-visible risk and decision logs — predictability restored
v6.0 · LIVEPRESENT
SPARK TSL · Head of Product & Delivery
Unified product & engineering leadership — healthcare and industry domains
Single point of accountability for the full product-build lifecycle: discovery and strategy through to engineering delivery and solution quality, across hospital, care, travel and leisure settings on one shared platform.
- shipping: impact teams operating in pods across product and engineering
- shipping: a global AI-first operating model — AI as delivery infrastructure, not a bolt-on
- shipping: parallel platform delivery with predictability, quality and zero hero-dependencies